Central Transport - Used them in June 2016 had three claims. I wish we would have never used them.
June 08 2016 one shipment being lost for 5 weeks and when it was finally delivered partially damaged. As of Oct 19 claim unpaid and they are paying less than damages because of the carriage value.claim $779.00 they are paying $580.00
June 2016 two other shipments damaged resulting in claims one has been paid. One paid $389.00 the other is still undecided $361.00
3 claims in one month with Central, in a typical year we have zero or one claim.
Claims process is as painfull as they can make it.
Only communicate by email, and as slow as is legally possible.
Reason of review: Central transport excels at Damageing your shipment and delivering it 5 weeks late.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
Central Transport Cons: Line of communication, Extra slow delivery.
Location: Monticello, Minnesota
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Thank you for taking the time to submit a review. Providing our customers with safe, efficient, and damage free transit is always our goal.
Part of the reason for a thorough investigation by the claims department is to ensure that if we were liable, it is also addressed internally either for education of responsible parties, or as an opportunity to amend and improve processes. We appreciate our business, and would like the opportunity to be your chosen carrier again.