We got a bid though UShip.com through a broker.They did pick up 5 pallets on time, going from LA to NY supposedly between 5 - 7 days.
After they picked up, they said there was a discrepancy on their system and we owe $900 more on top of the $740 quote (which we paid by credit card). We refused to pay. They said the shipment is in Ohio and will be sent to NY while they will revise invoice. We waited.
On the 8th day, a big Central Transport truck came to our warehouse and started backing up. We were like, what's that? Lo and behold, the 5 pallets returned to us! Worse news: so many boxes were damaged and it looked like the boxes were all taken down, our pallets were stacked (even after we put Do Not Stack everywhere), and someone did half job of wrapping.
We made sure the driver knows and we also took pictures of him (see attached).
We submitted a claim and have not heard back.The 5 pallets are still in our warehouse and we never got refund of the money we paid!