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We had the company pick up a door for a Ford Edge as we had it scheduled in for repairs the following week. We expected the door to be here that Monday, but the company lost our door for over a month.

We tried to file a claim and had numerous phone calls into the company about the door, the door finally showed up at the show after the vehicle was completed and gone and also after we ordered a new door. We rejected the door and told them that we had no use for it. We spoke to a customer service rep and she said that we could either accept the door or they would throw it away and we would still be able to move forward with the claim that was file...Her statement and information she gave us was false.

We are out $800 on a door because they were careless and lost the door and only wanted to pay us for the shipping...poor excuse for a company. How do you just lose a car door?

Product or Service Mentioned: Central Transport Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $800.

Preferred solution: Full refund.

I didn't like: Worst customer service ever.

Company wrote 1 public responses to the review from Aug 24, 2016.
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Anonymous
#1406098

THEY *** FIRED US A DAY LATER AFTER YOU POSTED THIS *** YOU CENTRAL *** *** MATTY *** *** RICH GREEDY FOOL

CentralTransport
Warren, Michigan, United States #1226371
Central Transport Verified Representative

Thank you for taking the time to write a review - we appreciate your business as well as your honest feedback. Providing safe, efficient and damage free service to our customers is always our goal, and we apologize in this case for your experience. We are making internal process changes to prevent such instances from occurring in the future and hope that you will consider using our services again.

We appreciate the opportunity to serve you,

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