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11 comments

Terrible company with shitty customer service. One day delivery from Chicago to St Louis took 10 days and still not delivered.

I spoke to 10 different people at the customer service and each one gives me a different story.

I lost $200,000 in business because of them. Law suit here it comes

Company wrote 0 private and 5 public responses to the review from Jul 31.
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Anonymous
#1529877

Are u talking about your {{redacted}} company

CentralTransport
#1529753
Central Transport Verified Representative

Thank you for providing the pro #. Unfortunately the bill of lading provided did not specify that the location was in a strip mall without a loading dock or sufficient truck parking for a 48ft trailer and required specialized equipment.

The terminal is working to schedule a liftgate and coordinate delivery with the consignee.

They have notes with the consignee's contact information and will be reaching out as soon as a liftgate becomes available. If the consignee would prefer to pickup the shipment at the terminal, the 3P can contact customer service to authorize the pickup.

Anonymous
to CentralTransport #1529762

Are you kidding me. I have been wasting my breath for the last 4 days saying that.

No left gate is needed there are people there to unload. They just told me today in the morning they made an appointment to deliver tomorrow now you are saying they going to contact the consignee to schedule an appointment. Why would they go pick it up. I paid door to door delivery.

I saw the other customer review about picking up the foreigt you kept him there for 2 hours. You are a joke of a company

CentralTransport
to Anonymous #1529765
Central Transport Verified Representative

You are correct - they do have an appt set for tomorrow. My apologies for not seeing the updated time.

Anonymous
#1529710

Why so I can waste more time talking to idiots

CentralTransport
to Anonymous #1529711
Central Transport Verified Representative

We're sorry you feel that way. We are here and happy to assist should you change your mind.

Anonymous
to Anonymous #1529737

why did you not help me when I called 10 times to make it right instead of you trying to do the right thing now you got this *** review on the internet. My shipment suppose to be delivered tomorrow according to you.

don't you monitor your calls and record them you should be able to know what shipment it is. if not delivered tomorrow I will continue posting bad reviews and you will hear from my lawyer

CentralTransport
#1529693
Central Transport Verified Representative

We appreciate you taking the time to share your thoughts - and always want all of our customers to have a positive experience. If you'd like to reply privately with your pro #, account name/number, as well as a phone number or email for contact we are happy to look into this further for you.

Anonymous
to CentralTransport #1529728

why what are you going to do about it, give me more excuses for not delivering the pallet to the customer

CentralTransport
to Anonymous #1529732
Central Transport Verified Representative

Unfortunately without having a pro # or any specific details about the shipment there is very little I can do. As I have stated, if you are willing to provide any usable information, I am happy to look into it.

We simply need your pro #, acct name/number, and a contact # or email. For security's sake you are welcome to reply privately.

Anonymous
to CentralTransport #1529747

here is the PRO# 14594510076

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