I needed a pallet of machine parts shipped from El Paso, TX to South Central PA, about 2,000 miles. I had several carriers quote and all were at 4-Day Transit. I confirmed the 4-Day Transit with CT and scheduled the pickup on Tuesday 5/29/18 in the morning.
I checked on Wednesday about 8am EST and found the estimated delivery date to be June 6, 2018, five days after the 4-Day Transit time.
emailed the 29minutes@Central... email asking for the pallet to be put back on schedule. They said, "We lost a day", it will be 6/6/18. I asked for priority shipping since I have a crew, electricians, and material handling crews all here on June 4th @ 9am. CT said, "We don't have priority service, and we can't change the delivery date of 6/6/18".
I asked to contact a supervisor (all via email). The person said to just call the number given and I'll be able to talk to a supervisor at the corporate office. I wanted to talk to the supervisor of the person I was emailing to stress the issue and that there is a lot of time to correct this serious problem. She said that was the only number to call and that was it.
I called the number and after 20 minutes I got another customer service person who said they'd look into it and try to get it delivered on Tuesday 6/5 in the morning. She'll check back with me on Thursday and took my phone number, name, PRO etc.
I'm disappointed in the first customer service rep who made no effort to help and would not give me a supervisor's number to call. The second person I think is trying to fix a serious issue; only time will tell.
Reason of review: Poor customer service.
Monetary Loss: $2060.
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery schedule.